Terms & Conditions
These terms and conditions apply to all purchases made through the Aurora Montreal website, available via info@auroramontreal.com.
1. Application
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to ensure that product descriptions are accurate and up to date. However, typographical errors or inaccuracies may occur.
3. Orders and Payments
Orders are processed once full payment has been received.
Available payment methods may vary depending on your country.
Customers are responsible for checking which payment methods are available in their location.
4. Fulfilment and Delivery
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Processing time: 1–3 working days
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Shipping time: 3–7 working days (depending on location)
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Shipments are dispatched directly from our supplier in China.
5. Returns and Order Cancellations
All conditions related to returns can be found in our separate Refund Policy.
6. Liability
We are not liable for loss or damage during transport if the tracking information indicates that the parcel has been delivered.
Please always double-check the delivery address you provide.
7. Intellectual Property
All content on this website (including text, images, and logos) is the property of Aurora Montreal and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@auroramontreal.com.
We aim to respond within 5 working days.
9. Governing Law
These terms and conditions are governed by Dutch law.